Please read these Terms carefully. When you access or use this Internet-based Platform, you agree to the terms described herein and other terms incorporated by reference. If you do not agree to all of these Terms, please do not use this Internet-based Platform.

1. The Internet portal www.medicovada.com is operated by Medicoveda Healthcare Solutions (formerly known as Medicoveda Healthcare Solutions), a company duly incorporated under the provisions of the Companies Act, 2013 (hereinafter referred to as “MedicoVada” or “we” or “our” or “us” or the “Company”), having its registered office at Rania Kanpur Dehat, 209304. The term “Website” refers to both the domain name and the mobile application.

2. The following terms and conditions govern your access to or use of the Website, transactions on the Website and your use of remotely hosted or managed services (as defined below) through the Website, including applicable policies, which are incorporated herein by reference. These Terms of Use are a legally binding contract between you (hereinafter referred to as “you” or “your” or “user“) and Medicoveda.

3. By accessing, browsing or transacting on the Website or using any of the Services, you agree to be governed by these Terms of Use. Further, by accepting these Terms of Use, you accept and agree to be bound by our policies, Privacy Policy (as set out in Part B below) and such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law in India and other jurisdictions for the purposes of accessing, browsing or transacting on the Website or availing any of the Services, and such rules, guidelines, policies, conditions. However, if you leave the Website to visit a third party website, you may be subject to different terms of use and privacy policies described on that website. In such cases, your use of the Website will be governed by the terms of use and privacy policy applicable to that website.

4. The Website is a platform that facilitates (i) online purchase of pharmaceutical products sold by various third party pharmacies (“Third Party Pharmacies“) and the Company; (ii) diagnostic services offered by various third party diagnostic centers (“Third Party Labs“); (iii) online medical consultation services/second opinions offered by third party independent doctors (“Medical Experts“); and (iv) online advertisements from various sponsors and “Third Party Service Providers” which include third party pharmacies, labs, medical experts and third party advertisers. In addition, the Website serves as an information platform, providing users with information related to health and wellness (the “Information Services”).

5. The agreement between you, the third party service providers and us is governed by these Terms of Use. Only those natural persons use the Services who consent to use the Website by obtaining registration under our prescribed process. (These are referred to as “you,” “your,” “yourself” or “user“, including those who use the Website only as visitors). The Services are available to you in various ways, including discount coupons and vouchers to be used for goods or services sold by the third party service providers. To facilitate the relationship between you and the third party service providers through the Website, Medicoveda sends you promotional materials (such as emails, notifications and messages).

6. You agree and acknowledge that this Website serves as a platform where you and third party service providers connect and communicate for your business transactions. Medicoveda is not a party to any transaction and does not control such transactions in any manner, except as specified in these Terms of Use.

7. Medicovada reserves the right to modify or alter these Terms of Use, Website policies or guidelines, including the Privacy Policy, at any time in its sole discretion. Any modifications or changes will be effective immediately upon posting on the Website, and you waive any right you may have to receive prior notice of such changes. However, we will provide you with notice of such changes at least once a year. Continued use of the Website will signify your acceptance of these modifications or changes. Therefore, we recommend that you review these Terms of Use and related policies from time to time to ensure a clear understanding of the terms and conditions governing use of the website.

8. As a mandatory condition of use of the website, the User must be 18 (eighteen) years of age or older. By entering the Website or accepting these Terms of Use, the User warrants and warrants to Medicoveda that he/she is 18 (eighteen) years of age or older and has the full authority and capacity to use the Website, agree to these Terms and abide by them.

9. These Terms of Use are published under and governed by applicable provisions of Indian laws, including but not limited to the following:

  • The Indian Contract Act, 1872 (“Contract Act”);
  • The Information Technology Act, 2000 (“IT Act”), along with its related rules, regulations, guidelines and clarifications, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the Information Technology (Intermediaries Guidelines) Rules, 2011 (“IG Guidelines”);
  • The Drugs and Cosmetics Act, 1940 (“Drugs Act”), read in conjunction with the Drugs and Cosmetics Rules, 1945 (“Drugs Rules”);
  • The Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954 (“Drugs and Magic Act”);
  • The Indian Medical Council Act, 1956, along with the Indian Medical Council Rules, 1957; The Pharmacy Act, 1948 (“Pharmacy Act”); and The Consumer Protection Act, 2019, including the Consumer Protection (E-Commerce) Rules, 2020.

10. Medicoveda permits you to view and access the content of the Website only for the purpose of using the Services under these Terms. This includes visiting, using, ordering, receiving, receiving deliveries and communicating on the Website. The content of the Website includes information, text, graphics, images, logos, button icons, software code, design and compilation and arrangement of content. It also includes content from third party service providers (“Third Party Content”) and in-house content provided by Medicoveda (“MEDICOVEDA Content”), including text, audio, video, photos, illustrations, graphics and other visuals.

11. Eligibility to use

You must be

  • A registered entity or individual having a valid drug license, GST number (if applicable) and KYC documents.
  • Be at least 18 years of age and legally able to enter into contracts.
  • Comply with Indian laws relating to the sale of medicines, health products and consumer safety.

12. Seller Registration & Account Responsibility

Sellers must provide

  • Valid Drug License (if selling medicines)
  • GST Certificate
  • Business Registration Certificate
  • Bank Account Details
  • KYC Documents (Aadhaar, PAN)
  • You are solely responsible for maintaining the confidentiality of your login credentials and all activities that occur under your account.

13. Product Listing Guidelines

  • Listing only genuine, legal and approved products.
  • Ensuring that product descriptions, pricing and images are accurate and not misleading.
  • Not listing any Schedule X, narcotics or banned substances.
  • Honoring customer orders, shipping products on time and handling returns in accordance with policy.

Medicovada reserves the right to remove or restrict listings without prior notice.

14. Prescription Drugs

For drugs falling under Schedule H, H1 and X, you need to do the following:

  • List them with a “prescription required” label
  • Accept orders only if a valid prescription is uploaded
  • Maintain records for audit and compliance
  • Reject orders if prescriptions are missing, invalid or forged

15. Commission, Fees & Payments

  • Medicovada charges commission on every successful transaction.
  • Payment will be credited to the seller’s account after deducting commission, taxes and returns (if any).
  • Delayed or fraudulent orders may result in payment being stopped.

16. Prohibited Activities

Sellers are strictly prohibited from

  • Selling counterfeit or expired products
  • Manipulating ratings or reviews
  • Using customer data for unauthorized purposes
  • Circumventing platform commissions
  • Selling unauthorized pharmaceuticals or products banned by Indian authorities

17. Intellectual Property

  • Sellers retain ownership of their product images, brand names, and descriptions.
  • By listing on Medicovada, you grant us a non-exclusive, royalty-free license to use your content for promotion and display on the platform.

18. Limitation of Liability

Medicovada is not responsible for:

  • Product efficacy, adverse effects, or delivery issues beyond our control
  • Any legal action taken due to your non-compliance with applicable laws

We provide the platform on an “as-is” basis and disclaim all warranties to the extent permitted by law.

19. Medicovada Content is the property of the Company and is protected by copyright, trademark and other relevant laws. You may not modify, reproduce, display, publicly perform, distribute or otherwise use the Content for any commercial, public or personal gain. Compliance with these Terms will grant you a personal, limited, non-transferable and non-exclusive privilege to access and transact with the Website.

20. Suspension, Termination, and Legal Jurisdiction

  • MedicoVada reserves all the right to suspend or permanently disable your account without prior notice if you are found to have violated any provision of these Terms. This includes, but is not limited to, cases where we receive repeated customer complaints, detect misuse or manipulation of the Platform, or when legal or regulatory authorities issue directions against your conduct. Suspension may be temporary or permanent depending on the nature and severity of the violation, and may also include restrictions on future access or account re-activation.
  • In the event of any dispute, disagreement or legal claim, such matters will be governed by and construed in accordance with the laws of India. Courts located in [your city, e.g., Kanpur] shall have the exclusive right to hear and resolve any such dispute arising out of or relating to the use of our Platform.
  • MedicoVada reserves the right to update, modify or amend these Terms and Conditions at any time. Any such changes will become effective upon posting on the Website. It is your responsibility to review the Terms from time to time. Following such update, continued use of the Platform will be deemed your acceptance of the revised Terms.

21. These Terms of Use are an electronic record under the IT Act and applicable laws thereunder, as applicable and amended from time to time. This electronic record is created by computer systems and does not require any physical or digital signatures. 

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